Job Description
We’re looking for a customer-focused, and positive customer support associate who can take end-to-end ownership of assigned customer requests and deliver prompt resolution primarily through phone, email, ticket system, and online chat channels. You will be closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing the best resolution.
Job Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries, understand their issues, and communicate estimated TAT.
- Be open to communicating with customers through various channels.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues and development team as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Candidate Requirements
- Any Bachelor’s degree or a similar qualification.
- Previous experience in customer support role will be beneficial.
- Ability to stay calm when customers are stressed or upset.
- Multilingual skill highly preferred.
- High energy, confident and enthusiastic attitude.
- Professional telephone etiquette / email etiquette.
- Good communication and rapport building skills.
- Experiance in Google sheet, Excel, Word documents.
- Job Type
- Full-time, Permanent
- Qualification
- Any Bachelor's Degree/Diploma
- Experience
- 1 - 2 Yrs
- Salary
- 15,000 - 20,000 per month
- Location
- Namakkal, Tamil Nadu
